We’re committed to selling high-quality products we hope you’ll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought.
You must notify us of your intent to return an unwanted order within 7 days from the purchase date.
Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice.
A full refund of the product cost only will be processed.
The Buyer is responsible for return shipping costs and insurance.
You must notify us that you are returning your order as soon as it develops a fault and you will be responsible for the return as all items are return to base warranty.
In the unlikely event of receiving an incorrect order or substituted item, please accept our apologies and contact us either via email or via our live chat service.
Please return the item in its original condition, and upon receipt and subject to stock, we will ship your correct item or offer a full refund.
Please kindly email us so we can either arrange a courier to collect or send over a pre paid Royal Mail return label.
All returns, faulty & damaged products require an RMA number with your name & address in the package.
Advanced Global Productions Ltd
THE TUBE BUSINESS CENTRE
86 NORTH STREET